WHAT ARE THE DELIVERY TIMES AND COSTS?
Delivery has costs according to the country. The delivery timeframe is usually within 3-6 working days.
The products are delivered to Portugal and Spain by the courier Ctt Expresso from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
HOW CAN I CHECK THE DELIVERY STATUS?
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
WHAT HAPPENS IF I AM NOT AT HOME WHEN THE COURIER ARRIVES?
The courier will leave a note with their contact details. Contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
If you do not contact the courier or do not collect the order from the collection point, after a few days the package will be sent back to our store. You will be contacted by the Customer Service to see if you want the package to be delivered again or if you would like a refund.
WHICH COUNTRIES DO YOU DELIVER TO?
We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, USA.
ARE THERE ADDRESSES THAT YOU CANNOT DELIVER TO?
The courier cannot deliver to Post Office boxes or to Postal services.
Please also note that we cannot ship to the following areas:
Campione d'Italia, Lugano Lake, Livigno
French Overseas departments