Returns and Refunds
ATTENTION: We wish to inform you we have extended our return policy to 30 days from when your order is delivered.
Can i return any item, even if i simply change my mind?
You have 14 days from when your order was delivered to request a return, whatever the reason.
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories.
Can i change the size or colour of the item instead of returning it?
Sorry, but you cannot currently request changes.
If you need to change the size or colour, you can return the products and make a new purchase.
How can i return a product?
You have 14 days after receiving the order to request a return and an additional 14 days to return the products. You will be charged for the delivery costs.
You can send us your return request directly from your Dubbeldik account:
Go to your profile page
Go to the "my orders" section, select the order that contains the product you want to return and click on "request return"
You will receive a confirmation email from our customer support with the following steps.
Be sure to protect the products by choosing a package of an appropriate size
Make sure that no more than 14 days have passed since you requested to return the item. Arrange the collection of the package with the courier. You will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.
As soon as your return package is delivered to our store, the quality control department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.
I have received a damaged or faulty product. What should i do?
In the case of any kind of defects you can return the item easily.
If you are a registered user, log in to your Dubbeldik Boutique account, go to my orders, select "request return" and specify your problem.
After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.
When will i receive my refund?
As soon as your return package is delivered to our store, the quality control department will carry out the necessary checks.
If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.